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Frequently Asked Questions

Where can I get a list of San Diego long term rental properties?
You can see a list of our available properties here or pick one up at our office located at 4444 Mission Boulevard, San Diego, CA 92109.

How can I take a tour of one of the San Diego long term rental properties?
Just give us a toll free call at 1-877-873-0431 and someone will be happy to answer any questions you may have about our properties and schedule a showing.

When is your office open?
Our office hours are 8:30 AM to 5:30 PM Monday through Friday and 9 AM to 5 PM on Saturdays.

Do I have to pay an application fee?
Yes. We charge a fee of $41 per person to process the application as allowed by California Law; in 2012 the maximum allowable fee was $42.41. This covers not only the cost of the credit check itself but also the time needed to contact previous rental references and handle other issues that arise during the screening process. A copy of our application form can be downloaded here. (hyperlink to PDF of application)

How do you decide if my application is approved?
We use an independent company to conduct a professional screening process that looks at a potential tenant’s income and credit history. Based on the results and a check of rental references, the application is scored as either approved, conditional or denied. We require that the renter(s) have a gross monthly income of 2.5 times the monthly rent and verify income through pay stubs, W-2 statements and/or tax returns.

I’m approved! What happens next?
When you are informed that your application is approved, you need to either complete a holding deposit agreement or sign a lease to take the unit off the market.

Do you require a security deposit?
Penny Realty requires a security deposit equal to one month’s rent on most properties. Per California law, we use it after move out to pay for unpaid amounts due under the lease, to put the unit back into a similar condition in which it was given to the tenant (typically touch up paint, cleaning and carpet cleaning) and for any damages over ordinary wear and tear.

Do I have to sign a lease before I move in?
Yes. Depending on the property owner, we generally offer leases ranging from six months to one year.

How can I pay my rent?
Can I pay rent online?
You can pay rent by check, cashier's check or money order and payments can either be mailed or dropped off at our offices. You can also conveniently pay your rent online through this website. You will find this option under “Tenant Resources” or click here to be taken to that page.

My lease is almost up. What am I supposed to do if I want to move out?
Our lease requires 30 day advance written notice to terminate the lease. This is standard practice among property management companies in California.

What if I need to move before the lease expires?
If you wish to leave before the end of your lease, you are responsible for rent until the end of the lease or until a replacement tenant can be found. If you need to leave, please let us know as soon as possible so we can work with you to re-rent the property as quickly as possible.

What happens if only one roommate wants to move out?
If only one roommate wants to leave, please contact Penny Realty to get the paperwork necessary to remove a roommate and add a new one.

Can I get a pet after I move into the property?
Unless a property is designated as pet friendly, you are not allowed to have a pet. If your property is pet-friendly, you will need to contact our office to complete a pet addendum and pay an additional security deposit to cover any pet related damages.

Can I install cable or satellite TV at the property?
Depending on the property, installation of a dish may be possible. Written permission from the owner and Penny Realty is required in advance of any installation. If you are interested in having satellite television, please ask us as soon as possible.

Can I paint or modify something in my rental property?
This is not allowed under the terms of the lease. Modifications to the property can only be made with permission of the owner and Penny Realty.

How do I report a maintenance problem?
Please call our offices toll free at 1-877-873-0431 to report a maintenance problem. If someone can’t assist you immediately the phone prompt will give you instructions for a maintenance emergency.

What is considered an emergency?
Emergencies are situations that seriously impact the habitability of the property and need immediate response, such as floods, sewer drain backups, loss of heat or loss of hot water. Even if our employees are not available to do the work, we do have contractors who can respond 24/7. If you need the assistance of the police, fire department or paramedics, do not call us and call 911 directly.

Should I purchase my own policy of renter’s insurance?

Since renter’s insurance is designed specifically for the needs of a renter and covers things the owner’s policy may not be required to cover and is usually reasonably priced. Penny Realty requires every tenant to have a valid Renter’s Insurance Policy. Proof of this insurance policy is required before move in. You are welcome to purchase your own policy or can purchase through Penny Realty for a fee of $11 per month.

What is the move out procedure to get back my security deposit?
Per California law, you are entitled to request an initial inspection no more than 2 weeks before your move out date to give you notice of any possible issues and give you the chance to correct them. After your move-out, we take photos of the vacant property, do any needed cleaning and repairs and refund the remaining security deposit giving appropriate credit to the tenant for ordinary wear and tear.

When can I expect to receive my security deposit refund?
California law requires that a statement detailing the amount and use of security deposit funds be mailed no later than 21 days after the date you give back possession of the property to us. We try to do this as quickly as possible but it can take up to the maximum time if there are delays in scheduling or invoicing the work on the property.

Have a Question or Need More Information? Contact Us

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Our Office
4444 Mission Blvd.
San Diego, CA 92109
Cal BRE #00935682

Office: (858) 272-3900
Fax: (858) 272-9087